Financial & Cancellation Policies

At Modern Aesthetics, clear expectations are part of thoughtful care. Please review the following information before booking an appointment or making a purchase.

Payment

Payment is due in full at the time of service unless other arrangements have been confirmed in writing.

Accepted payment methods include credit and debit cards, cash, Zelle, and Apple Pay. Financing through Cherry is available to qualified applicants and is subject to approval and the terms provided by Cherry.

Treatment recommendations and associated costs will be discussed before proceeding. Any deposit or prepayment requirements will be disclosed before you book or purchase.

Cancellations & Rescheduling

Your appointment time is reserved exclusively for you. Please provide at least 24 hours’ notice if you need to cancel or reschedule.

Cancellations or appointment changes made with less than 24 hours’ notice are subject to a $75 fee. Missed appointments without notice are also subject to a $75 fee.

Appointments canceled or rescheduled with at least 24 hours’ notice do not incur a cancellation fee. Refunds of any prepayments remain subject to the applicable purchase terms.

If an emergency prevents you from attending, please contact Modern Aesthetics as soon as possible so your circumstances can be reviewed.

To cancel or reschedule, call (408) 357-4917 or text (408) 684-5268.

Refunds

Payments are non-refundable unless an exception is expressly confirmed in writing or a refund is required by law.

Aesthetic treatment outcomes vary from person to person. Payment covers the treatment provided; it does not guarantee a particular result. If you have concerns following treatment, please contact Modern Aesthetics so they can be assessed and appropriate next steps discussed.

Prepaid packages, memberships, and promotional purchases are also subject to the specific terms disclosed at purchase. Canceling an appointment does not automatically cancel a membership or create eligibility for a refund.

Product purchases made through an outside retailer are subject to that retailer’s return and refund policies.

Billing Questions

If you believe a charge is incorrect or have a question about a payment, please contact Modern Aesthetics promptly. Include the transaction date, amount, and a brief description of your concern so it can be reviewed.

Nothing in this policy limits any rights available to you under applicable law.

Gift Cards

Purchase & Redemption

Gift cards may be purchased through the official Modern Aesthetics website or directly through the practice.

Gift cards may be applied toward eligible Modern Aesthetics products and services. All treatments require an appropriate clinical assessment; purchasing a gift card does not guarantee eligibility for a particular treatment.

If a purchase exceeds the available gift card balance, the remaining amount must be paid using another accepted payment method.

Expiration & Fees

Gift cards do not expire and are not subject to inactivity or maintenance fees.

Refunds & Restrictions

Gift cards are non-refundable except where required by law. They cannot be redeemed for cash except where required by law and cannot be used to purchase another gift card.

Gift cards may not be resold or transferred for value.

Balances & Lost Gift Cards

For help checking a balance or locating a gift card, contact Modern Aesthetics with your purchase details.

Please safeguard your gift card information. If a gift card is lost, stolen, or used without your permission, contact the practice promptly so the available options can be reviewed.

Modern Aesthetics may investigate or decline transactions reasonably suspected of fraud or unauthorized use.

Questions & Contact Information

Modern Aesthetics Medical Spa
919 S Winchester Blvd
Sola Studio 35
San Jose, CA 95128

Call: (408) 357-4917
Text: (408) 684-5268
Email: info@modernaestheticsmed.com

Monday–Friday, 10 AM–6 PM
By appointment only